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The role of managers in addressing employees with musculoskeletal pain: a mixed methods study

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@article{e511255f5be74f6fae4e4e82e7562990,
title = "The role of managers in addressing employees with musculoskeletal pain: a mixed methods study",
abstract = "Purpose: This study investigates management awareness of employee musculoskeletal pain and conditions that shape managers’ handling of employees with pain. Methods: We used a mixed methods design including data from a questionnaire survey and focus group sessions. All employees and managers from seven nursing homes were invited to participate in the questionnaire survey and 327 employees (81{\%}) and 31 managers (82{\%}) responded. Employees were asked about their worst pain intensity the past month and managers were asked to estimate the percentage of their employees who had experienced pain. Thirty-eight managers (93{\%}) participated in focus group sessions addressing the culture for handling pain at the workplace. A multiple case study approach allowed for an integrated interpretation of the empirical findings. Results: Results indicate limited manager awareness of employee pain. We identified four conditions that shape managers’ handling of employees with pain: (1) Employee handling of—and communication about—pain, (2) the collegial culture for handling pain, (3) managers’ perception of their role towards employees with pain and (4) procedures and informal approaches for handling employees with pain. Across these conditions various degrees of openness characterized the nursing homes. Conclusions: The degree of openness towards communicating about—and handling pain—in the organization (individual, collegial and managerial levels) influences how managers handle employees with pain. Awareness about employee health is a prerequisite for management to initiate relevant action towards supporting employees. Future workplace initiatives are likely to benefit from addressing openness in the organization to increase awareness and support employees with pain.",
keywords = "Communication, Leader, Supervisor, Support, Workplace",
author = "Larsen, {Anne Konring} and Signe Falkenstr{\o}m and J{\o}rgensen, {Marie Birk} and Rod, {Morten Hulvej}",
year = "2018",
month = "4",
day = "1",
doi = "10.1007/s00420-017-1284-1",
language = "English",
volume = "91",
pages = "361--372",
journal = "Archiv f{\"u}r Gewerbepathologie und Gewerbehygiene",
issn = "0340-0131",
publisher = "Springer",
number = "3",

}

RIS

TY - JOUR

T1 - The role of managers in addressing employees with musculoskeletal pain

T2 - a mixed methods study

AU - Larsen, Anne Konring

AU - Falkenstrøm, Signe

AU - Jørgensen, Marie Birk

AU - Rod, Morten Hulvej

PY - 2018/4/1

Y1 - 2018/4/1

N2 - Purpose: This study investigates management awareness of employee musculoskeletal pain and conditions that shape managers’ handling of employees with pain. Methods: We used a mixed methods design including data from a questionnaire survey and focus group sessions. All employees and managers from seven nursing homes were invited to participate in the questionnaire survey and 327 employees (81%) and 31 managers (82%) responded. Employees were asked about their worst pain intensity the past month and managers were asked to estimate the percentage of their employees who had experienced pain. Thirty-eight managers (93%) participated in focus group sessions addressing the culture for handling pain at the workplace. A multiple case study approach allowed for an integrated interpretation of the empirical findings. Results: Results indicate limited manager awareness of employee pain. We identified four conditions that shape managers’ handling of employees with pain: (1) Employee handling of—and communication about—pain, (2) the collegial culture for handling pain, (3) managers’ perception of their role towards employees with pain and (4) procedures and informal approaches for handling employees with pain. Across these conditions various degrees of openness characterized the nursing homes. Conclusions: The degree of openness towards communicating about—and handling pain—in the organization (individual, collegial and managerial levels) influences how managers handle employees with pain. Awareness about employee health is a prerequisite for management to initiate relevant action towards supporting employees. Future workplace initiatives are likely to benefit from addressing openness in the organization to increase awareness and support employees with pain.

AB - Purpose: This study investigates management awareness of employee musculoskeletal pain and conditions that shape managers’ handling of employees with pain. Methods: We used a mixed methods design including data from a questionnaire survey and focus group sessions. All employees and managers from seven nursing homes were invited to participate in the questionnaire survey and 327 employees (81%) and 31 managers (82%) responded. Employees were asked about their worst pain intensity the past month and managers were asked to estimate the percentage of their employees who had experienced pain. Thirty-eight managers (93%) participated in focus group sessions addressing the culture for handling pain at the workplace. A multiple case study approach allowed for an integrated interpretation of the empirical findings. Results: Results indicate limited manager awareness of employee pain. We identified four conditions that shape managers’ handling of employees with pain: (1) Employee handling of—and communication about—pain, (2) the collegial culture for handling pain, (3) managers’ perception of their role towards employees with pain and (4) procedures and informal approaches for handling employees with pain. Across these conditions various degrees of openness characterized the nursing homes. Conclusions: The degree of openness towards communicating about—and handling pain—in the organization (individual, collegial and managerial levels) influences how managers handle employees with pain. Awareness about employee health is a prerequisite for management to initiate relevant action towards supporting employees. Future workplace initiatives are likely to benefit from addressing openness in the organization to increase awareness and support employees with pain.

KW - Communication

KW - Leader

KW - Supervisor

KW - Support

KW - Workplace

UR - http://www.scopus.com/inward/record.url?scp=85038628736&partnerID=8YFLogxK

U2 - 10.1007/s00420-017-1284-1

DO - 10.1007/s00420-017-1284-1

M3 - Journal article

VL - 91

SP - 361

EP - 372

JO - Archiv für Gewerbepathologie und Gewerbehygiene

JF - Archiv für Gewerbepathologie und Gewerbehygiene

SN - 0340-0131

IS - 3

ER -

ID: 57247747