Research
Print page Print page
Switch language
The Capital Region of Denmark - a part of Copenhagen University Hospital
Published

"Like a rainy weather inside of me": Qualitative content analysis of telephone consultations concerning back pain preceding out-of-hospital cardiac arrest

Research output: Contribution to journalJournal articlepeer-review

  1. Danish emergency nurses' attitudes towards self-harm: a cross-sectional study

    Research output: Contribution to journalJournal articlepeer-review

  1. Self-assessed health status and associated mortality in endocarditis: secondary findings from the POET trial

    Research output: Contribution to journalJournal articlepeer-review

  2. Training Contemporary levels of cardiopulmonary resuscitation training in Denmark

    Research output: Contribution to journalJournal articlepeer-review

View graph of relations

INTRODUCTION: Cardiac arrest patients presenting with back pain are at risk of not receiving the appropriate help when calling emergency medical services. In telephone consultations regarding patients with back pain preceding an out-of-hospital cardiac arrest, we investigated how communication between caller and call-taker influenced the call-taker's interpretation of back pain descriptions and decision-making about choice of response.

METHOD: The study was conducted using 20 recorded phone calls from 17 patients who contacted the Copenhagen Emergency Medical Services (Denmark) reporting back pain up to 24 hours before an out-of-hospital cardiac arrest. Qualitative content analysis was applied.

RESULTS: Two main categories emerged: (1) reasons, including subcategories: reported conditions, descriptions of conditions, patient's interpretation of condition and patient's own remedial actions; and (2) considerations, including subcategories: assessment of the severity, call-taker's interpretation of the condition, arguments for chosen response and conditions not facilitating further communication by the call-taker.

CONCLUSION: In telephone consultations regarding patients with back pain preceding an out-of-hospital cardiac arrest the communication was influenced by the communicative preconditions of the call-taker. Communication in consultations where ambulances were not dispatched was characterized by complex descriptions of symptoms not easily fitting into the health system's interpretations of conditions warranting an urgent response.

Original languageEnglish
Article number101200
JournalInternational Emergency Nursing
Volume64
Pages (from-to)101200
ISSN1755-599X
DOIs
Publication statusPublished - 1 Sep 2022

Bibliographical note

Copyright © 2022 The Authors. Published by Elsevier Ltd.. All rights reserved.

ID: 80139850