“Less is more”: A design thinking approach to the development of the agenda-setting conversation cards for people with type 2 diabetes

Kirsten Lomborg, Lene Munch, Freja Holmberg Krøner, Glyn Elwyn

Abstract

OBJECTIVES: To report a design-thinking approach to a user-centred agenda-setting tool for use in type 2 diabetes clinics.

METHODS: The study followed design-thinking phases: emphasizing, defining, and ideating an intervention, followed by iterative user-testing of prototypes. It was conducted at a Danish diabetes center using observations, interviews, workshops, focus groups, and questionnaires.

RESULTS: Nurses wanted to put more emphasis on agenda-setting in status visits. During brainstorms the idea of using illustrated cards that listed key agenda topics was proposed and became the goal of this research. Adopting a design-thinking approach provided the basis for developing prototypes for iterative user-testing that led to a version that was acceptable to stakeholders. The resulting tool, Conversation Cards, was a set of cards that listed and illustrated seven key topics that were considered important to consider during diabetes status visits.

CONCLUSION: The goal of the Conversation Card intervention is to support collaborative agenda-setting in diabetes status visits. Further evaluation is needed to determine the utility and acceptability of the tool to nurses and to people with diabetes in routine settings.

INNOVATION: This novel tool is designed to trigger agenda-setting conversations and thereby prioritize individuals' choice of topics to talk about during diabetes status visits.

Original languageEnglish
Article number100097
JournalPatient Education and Councelling Innovation
Volume1
Number of pages6
DOIs
Publication statusPublished - Dec 2022

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